Política de reembolso
(a) All returns require prior authorization from a Sonoma Pharmaceuticals (Seller) representative.
(b) Seller will issue a credit for Nonconforming Goods in original, unopened packaging. Credit for Nonconforming Goods is issued at the lesser of either the acquisition cost, or applicable contract price. No credit will be issued for third party processing fees. Deductions from payables may not be taken for Nonconforming Goods within 30 days. Unauthorized deductions for Nonconforming Goods within 30 days may result in held orders. No credit will be given for destroyed merchandise unless previously authorized. Returns are subject to final count and acceptance by Seller. Seller reserves the right to accept or reject the merchandise for credit.
(c) Seller will not accept returned Goods that are (i) obtained other than through Seller or a Seller approved distribution center; (ii) involved in a fire sale, sacrifice sale, bankruptcy, flood, or earthquake; (iii) deteriorated or damaged due to conditions beyond the control of Seller, such as improper storage, heat, cold, water, smoke, etc.; (iv) non-original or repackaged; or (v) private-label Goods.
(d) Returns must include itemized packing slip, with reason for return, RGA (Return Goods Authorization) and return must be appropriately packed to ensure good condition upon arrival.